Customer Testimonials
Another busy day at the service center, but it was made much more tolerable by a comfortable waiting area and and very kind staff. Robert is especially top tier...always attentive and going above and beyond.
Our service advisor Paloma was amazing from the get go, we called with a/c problems she assisted us by setting us up with an appointment first thing in the morning next day . I arrived and she was the first smile we saw bright and early took in our vehicle said the technicians would get right on it and WOW they did!! Not even a few hrs later problem was diagnosed and completed, new air compressor and ready for pick up. We’ve never received service that exceptional at any other dealership and will continue to take our business to ... Read More Google - Jun 17, 2026
Attentive courtesy helpful and friendly
Overall the communication and service were great! Joshua is the best!
Great service. Palo a was very polite and effective. Service was quick thank you
Great service!
This is my second visit to this dealership. It’s always a bit awkward when visiting a new dealership. Not knowing where to go or who is going to help you, but Tipton greeted me, guided me and helped me. They made it ez for me to service my vehicle. Must say my first visit was not as memorable as this time. Thank you.
(Translated by Google) When I arrived, Miss Paola came out to meet me very kindly. They have excellent customer service. Thank you very much. (Original) Cuando llegue la Señorita Paola salio a encontrarme muy amablemente. Tienen un exelente serviocio al cliente. Muchas gracias.
Great customer service
Paloma was excellent. She took care of me as soon as I arrived. The service was great and I was out of there in no time. She made sure I was happy with the oil change. They rotated the tires and took care of the recall. I will definitely return for future work of my Santa Cruz if needed!
Smooth experience every time! Paloma goes out of her way to pick up my car for service and drops it back off quickly after my oil change. Super convenient and reliable service, highly recommend!
Josh was amazing, I told him that something in the back of my truck was making noise and he knew exactly what I was talking about and ordered the part right away. I was also taking a small trip with my family and he made sure my car was clean for the trip. Thank you Josh for everything!
Took my vehicle in for a recall, Josh was respectful and attentive. I’m always well taken care of when I bring in my vehicle. 🚗
The service department did an outstanding service in letting me know what steps would need to be taken to resolve the problem. Their compassion for what they do and how they treat the customers is very friendly and family oriented . I’m so happy my car was fixed properly in a timely manner and Paloma is a very dedicated service employee that is always willing to assist me with my cars needs I’m so grateful for people like her . Hats off to Hyundai for their exceptional customer service.
I had a great customer service experience by your service advisor Mr. Robert. He explained what my vehicle needed to be serviced and answers all questions professionally. Will definitely go back with him.
Great service, as always!
Hey guys if you are going to Hyundai I really recommend Paloma she was very understanding and professional and explained every detail I love the service there very cohesive environment the staff are really friendly and helpful and good coffee ❤️
Tipton Hyundai did an excellent job taking care of my vehicle service needs I will definitely becoming back
(Translated by Google) Excellent Service (Original) Excelente Servicio
Eli needs to do better not only as an employee but as a person. Right before I can even start stating why I took my vehicle in he cuts me off mid sentence with a “I didn’t do it” with an angry tone. Must have been since I said “y’all” and he took that personally. I then responded with “I’m not saying it was you personally.” Fast forward to my vehicle on the lift. Eli calls me to have me look under my vehicle and tell me that they had nothing to do with why I went ... Read More Google - May 22, 2026
Tipton Hyundai has always done very well by us. The service department is efficient and helpful, and they listen to our questions. All the personnel there are nice, helpful and efficient.
Joshua is a pleasure to work with. He’s knowledgeable, great listener, and more importantly, addresses all issues in a timely manner. Thank you Josh
Professional and courteous service; who could ask for anything more! You have earned a satisfied neighborhood customer.
Excellent service department. Josh was wonderful and service was completed in the time frame promised.
The dealership was very clean and the personnel were very friendly. John our salesman was very knowledgeable , he walked us through all the functions of the car.
We took our car is for service on a recall and the team at Tipton Hyundai was great. They keep you informed through the whole process. Super friendly.
Excellent service. I took my car for an oil change. Didn't even took long was out quickly. Paloma was awesome. Will continue to take my car there for maintenance. Thank you Paloma
Is an excellent dealership With an excellent team Every time I visit the dealership I receive excellent service and a great kindness; they make you feel like family
Best service!! Joshua was great from the beginning to the end. He was in constant communication with me through the entire time. During maintenance it was discovered that I additional repairs were needed. He guide and advise me to the ones that need it to be done and the ones they could wait. Making the experience very pleasant. You need to hire more people like Josh and Robert both very professional 👏
Quick service and very timely You acclimated my busy and tight schedule . Much appreciated 👍
Thank you for your consistent professional service. It’s always a pleasure to return
Great service as usual! Great customer attention!
I bought my 2025 Hyundai Santa Cruz at Tipton Hyundai because they offered me a much better deal than my local dealer, Hyundai of Pharr. Even though Tipton is an hour-long, 60-mile drive from my house, their service department just proved exactly why making the trip is 100% worth it.
I originally brought my vehicle in to get my windshield replaced. They handled it perfectly and completely free of charge, honoring the windshield protection plan I added when I purchased the vehicle.
But what really blew me away was their incredible attention to detail. I had been dealing with a tire issue ... Read More Google - Apr 25, 2026
Joshe did a great job getting the work done and completed in a timely manner
Great service
The best
High praise for Tipton Hyundai in Brownsville! I finally, *finally* got the help I needed with my car. I bought my 2021 Palisade a couple of years ago from Hyundai of Pharr. Within just a few months, the paint began to peel off of the roof around the windshield. I drove the car back to the dealership and very nearly cried when they basically said, “Yep, there’s a known defect in white paint on Hyundais, Kias, Hondas, and Toyotas. Looks like you got a bad one! The warranty expired just before you bought the car. That’s tough.” In a ... Read More Google - Apr 16, 2026
I have been taking my vehicle for regular maintenance. A few months ago I noticed the oil levels were low. Took my vehicle to get checked and I was told my engine was consuming the oil. I've dealt with warranty and insurances before, and it is always a hassle. But not his time, I was surprised on how easily the process flowed. There were no "no ifs, ands, or buts". It was what it was. I was taken care by Ms. Paloma, and as always very helpful.
The manager at the service department Jesse at the Tipton Hyundai excellent service and always had me informed on my vehicle status and whatever I needed.
Went to get an oil change was quick and professional
It was time for a service so I took my vehicle in. They did a great job. I also had a nail in my tire which they fixed. Very comfortable, waiting room very friendly people.
Fast service. Very friendly environment and I was able to get my vehicle serviced properly.
I brought my car in because I kept getting a false warnings to keep my eyes on the road and my hands on the steering wheel. The service department said they were unable to reproduce the problem and I should bring it back in if the problem continues. The problem is continuing to occur with my glasses on or off. I have noticed online that other people are having the same problems. The service department said that most likely I would have to wait until an update fix the problem.
CSR JESUS WAS HELPFUL THROUGHOUT MY VISIT , KEPT ME UPDATED WHILE I WAS THERE .
Excellent Service
Great service, friendly people and only waited less than 30 minutes. It was the first oil change for my 2025 so it was free.
Like always Paloma gives great customer service !! Paloma is the best advisor 🫶
Came in for an oil change with Paloma and she was very helpful and quick with the services. Highly recommend getting services done here.
Car runs great! Gas mileage is much improved! Paloma was very nice and helpful! Great experience overall!
Wayne kept me informed of work details and time my car would be ready. Would have appreciated a courtesy vacuum of inside my car but maybe next time. They were very busy. Everyone in the service department is super helpful.
The best !!
This group is fantastic. Jesus Garcia is absolutely professional and courteous. Will be taking my new car for oil changes and other needs.
Had my vehicle fixed here. Robert was very attentive and helped me get my vehicle back to the road.
Oil change quick less than a one hour and Great job 👍👍💯
Excellent service every time I come in for car maintenance. Paloma always welcomes me with a smile and provides outstanding customer service. She is professional and attentive. It's always a pleasure being helped by her. Thank you, Paloma.
(Translated by Google) Good treatment and good family atmosphere (Original) Buen trato y buen ambiente familiar
Just wanted to thank everyone for their help in getting my seat control replaced under warranty. Special thanks to Robert in service for his extra effort in processing the warranty service.
Sorry to say, but I was so disappointed with their customer service, from the time of arrival. The tone of voice and treatment given because I had serviced my car elsewhere for my oil change. I was never asked for my full name just asked for what service I was bringing my vehicle for, which was my front left signal bulb replacement. After waiting for about 2 hours and a half; one of the service front desk guy called out “Patty de Leon” and I answered back No, I”m Alejandra Leon. So he said ok and left. I waited another ... Read More DealerRater - Mar 12, 2026
I took the car there for a recall. They said it would take about an hour. Took abit loner, but not an issue. I was happy with the service and the waiting area had comfortable chairs.
(Translated by Google) Excellent service!! (Original) Excelente servicio!!
Very good sales persons and on service Paloma is very polite and always pays attention on our needs for the automobile